Company Overview

About CallRail

CallRail Details

Founded

2011

Revenue

$75M

Funding

$149M

Team Size

320

What SIA Thinks

Running a business means you need to know what’s working and what isn’t. CallRail helps you understand exactly that when it comes to your phone calls. It's a powerful but straightforward tool designed to show you how your phone calls are driving your business and how you can make them even more effective.

CallRail tracks and analyzes phone calls so that you can see which marketing campaigns are bringing in calls, and which ones aren't. Imagine being able to know where most of your calls are coming from—whether it’s your website, a social media ad, or an email campaign. With this information, you can focus your efforts and your budget on what works best.

But CallRail doesn’t stop at just tracking calls. It records them too, so you can listen to what’s happening during those conversations. This gives you a clear idea of what customers are asking about and if there are any common issues. Also, it helps you ensure your team is handling calls the way you want them to. Plus, you can use this feature to train your staff, providing real-life examples of how to handle calls better.

Set up is simple, and you don’t need any technical skills to get started. CallRail works in the background, gathering information without you needing to lift a finger. The data you gather is presented in a way that’s easy to read and understand, so you can make informed decisions without wading through confusing numbers and terms.

In essence, CallRail gives you a clear view of how your phone calls are impacting your business. By using this tool, you can make smarter marketing choices, improve customer service, and ultimately grow your business more effectively.

Metrics History

7/22 - 4/24

Trending up by 5.2% this month
Showing teamSize history

Pros and Cons

Pros

  • User-friendly
  • Easy tracking
  • Affordable pricing
  • Integration options
  • Detailed reports
  • Integration options
  • Call tracking
  • Detailed analytics
  • Affordable pricing
  • User-friendly interface

Cons

  • Limited features
  • Support limitations
  • Mobile app bugs
  • Data delays
  • Learning curve
  • Data delays
  • Limited features
  • Support limitations
  • Customization limits
  • Learning curve

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