Refund and Cancellation Policy for Saaskart (Saas Dekho Private Limited)

At Saaskart, we aim to provide the best possible service to our users and partners. This Refund and Cancellation Policy outlines the circumstances under which refunds are provided, how cancellations are processed, and other important details regarding your purchases on our platform.

1. Eligibility for Refunds

Refunds are granted only under specific circumstances. Please read the following criteria to understand if you are eligible for a refund:

  • If you have purchased an advertisement package and the advertisement was not displayed due to technical issues or platform errors.
  • If you have paid for a software listing but the listing was not published as per the terms agreed upon during purchase.
  • For consultancy services, refunds may be offered if the service has not been rendered or the work has not commenced at the time of cancellation.

We do not provide refunds for services that have already been rendered, such as consultancy sessions that have taken place or ad impressions that have already been delivered.

2. Non-Refundable Services

Certain services offered by Saaskart are non-refundable. These include:

  • Completed advertising campaigns where impressions or clicks have been delivered as per the purchased package.
  • Consultancy services that have been fully or partially provided.
  • Custom services or products developed or designed specifically for your company’s requirements.

Please make sure you fully understand the nature of the services before making a purchase, as these are non-refundable once fulfilled.

3. Refund Process and Timeline

If you are eligible for a refund, the process typically works as follows:

  • You must request a refund within 7 days of the transaction. Any refund requests made after this period may not be honored.
  • Refunds are processed within 5-7 working days from the date your request is approved.
  • The refund amount will be credited to the original method of payment used for the transaction. If this is not possible due to technical issues, we will contact you for alternative arrangements.

Please note that processing times may vary depending on your bank or payment provider.

4. How to Request a Refund

To request a refund, please follow the steps below:

  • Contact us at hello@saaskart.co with your order details, including the service purchased, date of the transaction, and reason for the refund request.
  • Our support team will review your request and may ask for additional information if required.
  • If your request is approved, we will initiate the refund process and notify you of the timeline.

Please ensure all necessary information is provided to avoid delays in processing your refund request.

5. Cancellation of Services

Customers can cancel certain services offered by Saaskart under the following terms:

  • Advertising campaigns can be canceled if the campaign has not yet begun. Please note that once the campaign has started, no cancellations will be accepted, and no refunds will be provided for impressions or clicks already delivered.
  • Consultancy services can be canceled if no consultation has taken place. Any cancellation after the first consultation will not be eligible for a refund.
  • For SaaS listings, cancellations can be made within 24 hours of listing if the service has not been made live on the platform.

To cancel any service, please contact us at hello@saaskart.co or call us at +91 9529847724. We will confirm your cancellation request and let you know if any refund is applicable.

6. Amendments to the Refund and Cancellation Policy

Saaskart reserves the right to modify or update this Refund and Cancellation Policy at any time. We encourage you to review this page periodically to stay informed about any changes. Any amendments to this policy will be effective immediately upon posting on our website.

If we make significant changes to this policy, we will notify you by email or by prominently posting a notice on the platform.

7. Contact Information

If you have any questions or concerns regarding this Refund and Cancellation Policy, please feel free to contact us:

  • Email: hello@saaskart.co
  • Phone: +91 9529847724
  • Address: RAW Coworking, Plot no. 8, Govind Marg, Block-B, Malviya Nagar, Jaipur, Rajasthan 302017

Last Updated: October 21, 2024