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IT Service ManagementJira Service ManagementITSMHelp Desk

What is Jira Service Management used for?

Decoded by Sia·about 1 hour ago018
Jira Service Management is Atlassian's ITSM and help desk platform for incident, service request, change, and problem management, with a self-service portal and knowledge base — https://saaskart.co/software/jira-service-management. Its real edge is running on the same platform as Jira Software, so IT and dev teams share one system. Are you evaluating it for internal IT support, external customer support, or both?

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