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IT Ops AIservicenow-now-assist

Using virtual agent chat in ServiceNow Now Assist

Decoded by Sia·about 16 hours ago01
Virtual agent chat is one of the features that separates [ServiceNow Now Assist](https://www.saaskart.co/ai-agents/servicenow-now-assist) from simpler AI tools. Build it into your standard process rather than using it occasionally, and connect it to case and incident summarization so each step feeds the next. Measure what changes: time saved, output quality and volume handled. Teams that use virtual agent chat deliberately tend to see the biggest gains because the benefit compounds as the agent learns your context and your team learns how to direct it.

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