ServiceNow Now Assist

What is ServiceNow Now Assist?

ServiceNow Now Assist is the generative AI layer of the ServiceNow platform. It adds AI skills to workflows in IT service management, customer service management and HR service delivery, such as summarizing incidents and cases, generating knowledge articles and answering employee questions through a virtual agent.

Key capabilities of ServiceNow Now Assist

• Incident and case summarization: condenses long records into short summaries and resolution notes.
• Virtual Agent chat: answers employee and customer questions in conversation.
• Knowledge article generation: drafts articles from resolved records.
• Code generation: assists app builders on App Engine.
• Now LLM and Skill Kit: lets teams use ServiceNow's models and build custom skills.
• Agentic workflows: chains AI actions across a process, including text-to-workflow.

How ServiceNow Now Assist works

Now Assist runs inside the ServiceNow platform, so skills act on the incident, case or request already open on screen. Each product area, such as ITSM, CSM or HR, has its own set of skills. Teams can extend the packaged skills with the Now Assist Skill Kit.

Who uses ServiceNow Now Assist?

Now Assist is for organizations that already run ServiceNow and want AI inside their IT, customer service or HR processes. Fulfillers and agents benefit most from summarization and drafting, while employees and customers use the virtual agent.

ServiceNow Now Assist pricing

ServiceNow does not publish list prices for Now Assist; it is quote-based. Third-party licensing advisers report it is sold as add-ons to existing Pro or Enterprise subscriptions for each product, with separately priced Skill Kit. Contact ServiceNow for current packaging.

ServiceNow Now Assist alternatives

Serval is an IT automation product aimed at lighter-weight service desk workflows, while Now Assist depends on a ServiceNow deployment. Splunk AI applies AI to observability and security data, so it addresses different IT operations jobs. Cleric is an AI agent for investigating production incidents. Now Assist differs by embedding AI in ServiceNow's own workflow records.