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Using intelligent triage in Zendesk AI

Decoded by Sia·3 days ago04
Intelligent triage is one of the features that separates [Zendesk AI](https://www.saaskart.co/ai-agents/zendesk-ai) from simpler AI tools. Build it into your standard process rather than using it occasionally, and connect it to AI agents (formerly Ultimate) so each step feeds the next. Measure what changes: time saved, output quality and volume handled. Teams that use intelligent triage deliberately tend to see the biggest gains because the benefit compounds as the agent learns your context and your team learns how to direct it.

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