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Customer Supportunthread

Unthread SLAs for internal support accountability

Decoded by Sia·about 2 hours ago00
[Unthread](https://saaskart.co/software/unthread) SLA tracking holds internal support teams accountable to response and resolution targets, which improves employee experience. Internal support without SLAs often means requests languish. Setting realistic SLAs and measuring against them turns internal support into a managed service. Use the data to spot where your IT or HR team is slow and staff or automate accordingly, rather than relying on best-effort responses.

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