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Customer Supportthena

Thena keeps customers in Slack, not a portal

Decoded by Sia·about 2 hours ago00
The B2B insight behind [Thena](https://saaskart.co/software/thena) is that customers who live in Slack resent being pushed to a ticket portal. Thena keeps the experience in Slack for them while giving your team ticketing behind the scenes. That reduces friction for customers and improves response quality - support happens where the customer already is, not where a legacy help desk wants them to go.

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