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Customer Supportthena

Thena for making Slack support measurable

Decoded by Sia·about 2 hours ago00
[Thena](https://saaskart.co/software/thena) solves the B2B problem of Slack support being untracked - messages lost in threads, no SLAs, no metrics. It turns Slack conversations into tickets with response times and analytics while keeping customers in Slack. If your team supports customers in shared channels but cannot measure or manage it, that visibility is the core reason to adopt Thena.

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