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Customer Supportthena

Thena account context for B2B prioritization

Decoded by Sia·20 days ago041
[Thena](https://saaskart.co/software/thena) connects to Salesforce and HubSpot so support sees which account each Slack request belongs to, informing prioritization. A message from a strategic account should not be treated like any other. Wire in your CRM so account tier and health guide how the team triages - B2B support is as much about who is asking as what they are asking.

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