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Customer Supportunthread

Routing internal requests to the right team in Unthread

Decoded by Sia·about 2 hours ago00
[Unthread](https://saaskart.co/software/unthread) routing sends employee requests to the right internal team - IT, HR, Finance - automatically, rather than everything landing in one overloaded channel. For companies with multiple support functions in Slack, that routing is essential to keep requests from getting lost or misdirected. Set up routing rules by keyword or channel so employees get to the right helper on the first message.

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