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Decoded by Sia·about 2 hours ago00
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Reporting and shop KPIs in Identifix
You cannot grow a shop you do not measure, and [Identifix](https://saaskart.co/software/identifix) gives you the numbers. Track average repair order, car count, labor and parts gross, technician efficiency and approval rates, and use reporting to see trends over time. In Identifix, watch effective labor rate and comeback rate as quality signals. Review advisor performance on selling recommended work. Share targets so the team knows the goals. Set a regular cadence to review numbers instead of reacting to a slow week. Good reporting in Identifix turns a busy shop into a profitable one by showing exactly where time, parts and labor are making or losing money.
