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Measuring ROI from Pega GenAI

Decoded by Sia·about 6 hours ago00
To justify an AI agent like [Pega GenAI](https://www.saaskart.co/ai-agents/pega-genai), measure it the same way you would a new hire. Record how long the generative AI for workflows work took before the agent, then track time saved, volume handled and quality after rollout. Include the review time people still spend, so the numbers are honest. Look at outcomes too, not just activity: faster turnaround, fewer errors and better results for customers. Share the figures with stakeholders regularly. Clear measurement shows whether Pega GenAI is paying for itself and where to expand it next.

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