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Customer Support AIgladly

Keeping a human in the loop with Gladly

Decoded by Sia·about 14 hours ago01
AI agents like [Gladly](https://www.saaskart.co/ai-agents/gladly) are most effective when people stay in control of the decisions that matter. Decide which steps Gladly can complete on its own and which need approval, for example letting it draft or prepare lifelong conversation view while a team member signs off before anything reaches a customer or a live system. Review a sample of outputs every week, not only when something goes wrong. This keeps quality high, catches drift early and gives consumer brands and retailers confidence to hand the agent more work over time.

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