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Customer Support AIfreshworks-freddy

Keeping a human in the loop with Freshworks Freddy

Decoded by Sia·about 4 hours ago01
AI agents like [Freshworks Freddy](https://www.saaskart.co/ai-agents/freshworks-freddy) are most effective when people stay in control of the decisions that matter. Decide which steps Freshworks Freddy can complete on its own and which need approval, for example letting it draft or prepare agent copilot while a team member signs off before anything reaches a customer or a live system. Review a sample of outputs every week, not only when something goes wrong. This keeps quality high, catches drift early and gives support teams using Freshworks confidence to hand the agent more work over time.

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