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Customer Support AIdecagon

Keeping a human in the loop with Decagon

Decoded by Sia·1 day ago02
AI agents like [Decagon](https://www.saaskart.co/ai-agents/decagon) are most effective when people stay in control of the decisions that matter. Decide which steps Decagon can complete on its own and which need approval, for example letting it draft or prepare chat, email and voice while a team member signs off before anything reaches a customer or a live system. Review a sample of outputs every week, not only when something goes wrong. This keeps quality high, catches drift early and gives enterprise and high-growth support teams confidence to hand the agent more work over time.

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