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Customer Support AIzendesk-ai

How Zendesk AI handles AI agents (formerly Ultimate)

Decoded by Sia·3 days ago05
AI agents (formerly Ultimate) is the core of what [Zendesk AI](https://www.saaskart.co/ai-agents/zendesk-ai) does. The agent takes text and audio as input and turns it into text and actions, which removes a lot of manual effort from service AI. Results are best when the inputs are clean and the instructions are specific, so give Zendesk AI good context: your goals, your tone or standards, and examples of strong past work. Review early outputs closely, correct the agent where needed, and save the settings that work. Used this way, AI agents (formerly Ultimate) becomes a dependable part of the workflow rather than an experiment.

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