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Finance AIkastle-ai

How Kastle handles borrower call handling

Decoded by Sia·about 6 hours ago00
Borrower call handling is the core of what [Kastle](https://www.saaskart.co/ai-agents/kastle-ai) does. The agent takes audio and documents as input and turns it into audio and actions, which removes a lot of manual effort from mortgage servicing AI. Results are best when the inputs are clean and the instructions are specific, so give Kastle good context: your goals, your tone or standards, and examples of strong past work. Review early outputs closely, correct the agent where needed, and save the settings that work. Used this way, borrower call handling becomes a dependable part of the workflow rather than an experiment.

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