Kastle

What is Kastle?

Kastle is an AI agent platform for the full loan cycle in consumer lending and mortgage servicing. Its agents run around the clock across originations, fulfillment and servicing.

Key capabilities of Kastle

• Loan Officer Assistant: Supports origination conversations
• Collections Agent: Handles borrower collections outreach
• Servicing Agent: Answers servicing calls and requests
• Loss Mitigation Agent: Supports borrowers in hardship
• Compliance Agent: Real-time compliance monitoring
• Omnichannel: Voice, SMS, email and chat
• Simulation testing: Tests edge cases before deployment

How Kastle works

Kastle agents connect to core systems, contact centers, payment processors and loan management systems. They are pre-trained on FDCPA, TILA, UDAAP, RESPA and TCPA rules, and the vendor reports 100 percent QA coverage with a 99.5 percent compliance score. Simulation testing checks edge cases before agents go live.

Who uses Kastle?

Mortgage servicers and consumer lenders. Kastle says it is in production at 10 of the top 25 US servicers, including Carrington Mortgage Services, and reports 70 percent lower cost per call and 40 percent lower handle time.

Kastle pricing

Kastle does not publish pricing on the page reviewed, so deployments are scoped with the vendor.

Kastle alternatives

Alternatives include Salient for auto lending voice agents, Trullion for lease and revenue accounting AI and Numeric for finance close automation.