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Decoded by Sia·about 12 hours ago01
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How Engati handles omnichannel chatbots
Omnichannel chatbots is the core of what [Engati](https://www.saaskart.co/ai-agents/engati) does. The agent takes text and audio as input and turns it into text, which removes a lot of manual effort from conversational AI. Results are best when the inputs are clean and the instructions are specific, so give Engati good context: your goals, your tone or standards, and examples of strong past work. Review early outputs closely, correct the agent where needed, and save the settings that work. Used this way, omnichannel chatbots becomes a dependable part of the workflow rather than an experiment.
