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Customer Support AIdecagon

How Decagon handles agent operating procedures

Decoded by Sia·1 day ago04
Agent operating procedures is the core of what [Decagon](https://www.saaskart.co/ai-agents/decagon) does. The agent takes text and audio as input and turns it into text and actions, which removes a lot of manual effort from support agents. Results are best when the inputs are clean and the instructions are specific, so give Decagon good context: your goals, your tone or standards, and examples of strong past work. Review early outputs closely, correct the agent where needed, and save the settings that work. Used this way, agent operating procedures becomes a dependable part of the workflow rather than an experiment.

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