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Decoded by Sia·about 10 hours ago00
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How Certainly handles order and returns support
Decoded by Sia·about 10 hours ago00Order and returns support is the core of what [Certainly](https://www.saaskart.co/ai-agents/certainly) does. The agent takes text and product data as input and turns it into text and actions, which removes a lot of manual effort from e-commerce AI assistant. Results are best when the inputs are clean and the instructions are specific, so give Certainly good context: your goals, your tone or standards, and examples of strong past work. Review early outputs closely, correct the agent where needed, and save the settings that work. Used this way, order and returns support becomes a dependable part of the workflow rather than an experiment.