Certainly

What is Certainly?

Certainly is an e-commerce AI assistant AI agent offering an AI agent for e-commerce that answers support questions and helps shoppers find products. Founded in 2018 and based in Copenhagen, Denmark, Certainly helps online retailers automate e-commerce AI assistant work and get results faster.

Key capabilities of Certainly

• Order and returns support
• Product recommendations
• Brand voice
• Helpdesk integrations
• Broadcast campaigns
• Shared inbox

How Certainly works

Certainly takes text and product data as input and produces text and actions. It combines large language models with task-specific AI, with the vendor managing prompts, models and updates. It connects to tools such as WhatsApp, Instagram, Facebook Messenger and Shopify, so the agent works inside existing workflows.

Who uses Certainly?

Certainly is built for online retailers. It suits teams that want order and returns support and product recommendations without adding headcount, while keeping people in control of review and final decisions.

Certainly vs Zowie

Certainly is often compared with Zowie. Certainly stands out for order and returns support and brand voice. The right choice depends on your workflow, integrations and budget, so compare both on a real task.