HappyFox SLAs and CSAT for support quality

Decoded by Sia·about 3 hours ago00

[HappyFox](https://saaskart.co/software/happyfox) SLA management and CSAT surveys give teams the metrics to run support like a measured operation - response times, resolution targets, and satisfaction. If you are formalizing support KPIs, these are essential. Set realistic SLA targets and act on CSAT trends rather than just collecting scores that nobody reviews.

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