IT Service Management Jira Service Management Change Management ITSM

Does Jira Service Management support change and problem management?

Decoded by Sia·about 1 hour ago08

Yes — it includes ITIL-aligned change enablement and problem management alongside incident and request management, with approval workflows and risk assessment on changes — https://saaskart.co/software/jira-service-management. Change enablement is a highlight because it ties into deployment data from Jira and Bitbucket. Are you formalizing ITIL processes, or keeping things lightweight?

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