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IT Service Managementatera

Atera ticketing and service portal

Decoded by Sia·about 2 hours ago02
[Atera](https://saaskart.co/software/atera) includes ticketing and a service portal (the PSA side). For IT teams, managing service requests and tickets is core to supporting users and clients. Handle tickets and service requests. That ticketing capability, part of Atera's PSA, is essential for IT support - users and clients raise issues, and Atera's ticketing and service portal help teams track, prioritize, and resolve them, connecting the support side to the endpoint management (RMM), so a technician can go from a ticket to remotely managing the affected endpoint within one platform, streamlining IT support.

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