Freshservice vs Support Hero vs UserGuiding
Description
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Support Hero
Support Hero is all about making customer support smooth and efficient for your business. Imagine having an easy-to-use tool that helps your team answer customer queries faster, without the usual head... Read More
UserGuiding
UserGuiding is designed to help SaaS businesses create seamless onboarding experiences for their users. Imagine being able to guide your customers through the features of your software without needing... Read More
Contact Info
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Year founded :
2016
+1 513-898-3691
Not Available
United States
http://www.linkedin.com/company/support-hero
Year founded :
2017
+1 628-224-2830
Not Available
Tuerkiye
http://www.linkedin.com/company/userguiding
Features
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Customer Communication Tools
Live Chat
Automated Replies
Efficient Ticket Management
Automated Ticket Routing
Ticket Prioritization
Comprehensive Reporting
Custom Reports
Detailed Analytics
User-Friendly Interface
Easy Navigation
Customizable Dashboard
Integration Capabilities
API Access
Third-Party App Integration
Guided Product Tours
Customizable Walkthroughs
Interactive Onboarding
User Segmentation
Personalized Experiences
Targeted Content
Analytics and Insights
Performance Reports
User Behavior Tracking
No-Code Implementation
Easy Setup
Drag-and-Drop Interface
Feedback Collection
Comments and Suggestions
User Ratings
Pricing
Pricing Not Available
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
Comparing teamSize across companies
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