SMG - Service Management Group vs AskNicely vs dropthought
Description
SMG - Service Management Group
Service Management Group (SMG) is a platform designed to help businesses enhance their customer and employee experiences through actionable insights. It aims to simplify the process of collecting, ana... Read More
AskNicely
AskNicely is a customer feedback software that focuses on making it easier for businesses to engage with their customers and improve their overall experience. It’s designed to help companies collect r... Read More
dropthought
DropThought is a powerful tool designed to help businesses understand and improve their customer experience. At its core, DropThought collects real-time feedback from customers, allowing companies to ... Read More
Contact Info
Year founded :
1991
+1 800-764-0439
Not Available
United States
http://www.linkedin.com/company/service-management-group
Year founded :
2014
+1 408-600-0832
Not Available
United States
Not Available
Year founded :
2011
+1 855-437-6776
Not Available
United States
http://www.linkedin.com/company/dropthought-inc
Features
Customer Engagement
Personalized Communication
Follow-Up Campaigns
Data Analysis
Sentiment Analysis
Reporting Dashboards
Actionable Insights
Predictive Analytics
Root Cause Analysis
Customer Feedback Collection
Customizable Survey Forms
Multi-Channel Surveys
Customer Feedback Collection
Automated Surveys
NPS Tracking
Workflow Automation
Integrations
Task Management
Customer Engagement
Feedback Response
Customer Journeys
Insights and Reporting
Custom Reports
Real-Time Dashboards
User-Friendly Interface
Responsive Support
Intuitive Design
Advanced Analytics
Sentiment Analysis
Detailed Reports
Real-time Feedback Collection
Live Feedback Monitoring
Instant Survey Deployment
Customizable Survey Templates
Personalization Options
Pre-built Templates
Multichannel Distribution
SMS Surveys
Email Surveys
Pricing
Pricing Not Available
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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