AskNicely

AskNicely is a customer feedback software that focuses on making it easier for businesses to engage with their customers and improve their overall experience. It’s designed to help companies collect real-time feedback using the Net Promoter Score (NPS) system, a simple metric that measures customer satisfaction and loyalty.

The software sends out regular, automated surveys to your customers, asking them one straightforward question: How likely are you to recommend this product or service to others? The responses are scored on a scale from 0 to 10, giving you clear and immediate insights into what your customers think.

But it’s not just about collecting scores. AskNicely helps you dive deeper into the feedback to understand the reasons behind those scores. You can track trends over time, identify areas where you’re doing well, and spot opportunities for improvement. With this information, you can take action to address issues and celebrate successes, fostering stronger relationships with your customers.

Another helpful feature is its easy integration with other business tools you might be using, like CRM systems, email marketing platforms, and customer support software. This makes it simple to include customer feedback into your broader business processes without needing to juggle multiple programs.

AskNicely also offers different ways to close the loop on feedback. For example, you can set it up so that when a customer leaves a particularly positive review, the system automatically shares it with your team, boosting morale. Conversely, if someone leaves a negative review, it can trigger an alert to your customer service team to address the issue quickly.

In short, AskNicely is about listening to your customers, understanding their experiences, and using that information to make continuous improvements. It’s a straightforward way to keep your customers happy and loyal, and to ensure that your business is always moving in the right direction.