SMG - Service Management Group vs Birdeye vs dropthought

SMG - Service Management Group

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Birdeye

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dropthought

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Description

SMG - Service Management Group

Service Management Group (SMG) is a platform designed to help businesses enhance their customer and employee experiences through actionable insights. It aims to simplify the process of collecting, ana... Read More

Birdeye

Birdeye is a platform designed to help businesses manage their customer feedback and reviews. By using Birdeye, companies can easily gather and respond to customer reviews from various online sources ... Read More

dropthought

DropThought is a powerful tool designed to help businesses understand and improve their customer experience. At its core, DropThought collects real-time feedback from customers, allowing companies to ... Read More

Contact Info

Year founded :

1991

+1 800-764-0439

Not Available

United States

http://www.linkedin.com/company/service-management-group

Year founded :

Not Available

Saudi Arabia

http://www.linkedin.com/company/brdeye

Year founded :

2011

+1 855-437-6776

Not Available

United States

http://www.linkedin.com/company/dropthought-inc

Features

Customer Engagement

Personalized Communication

Follow-Up Campaigns

Data Analysis

Sentiment Analysis

Reporting Dashboards

Actionable Insights

Predictive Analytics

Root Cause Analysis

Customer Feedback Collection

Customizable Survey Forms

Multi-Channel Surveys

Customer Feedback Management

Automated Feedback Requests

Review Collection

Online Reputation Monitoring

Sentiment Analysis

Review Monitoring

Customer Interaction

Chat Widgets

Messaging System

Customer Surveys

Custom Surveys

Survey Templates

Business Insights and Reports

Analytics Dashboard

Custom Reports

User-Friendly Interface

Responsive Support

Intuitive Design

Advanced Analytics

Sentiment Analysis

Detailed Reports

Real-time Feedback Collection

Live Feedback Monitoring

Instant Survey Deployment

Customizable Survey Templates

Personalization Options

Pre-built Templates

Multichannel Distribution

SMS Surveys

Email Surveys

Pricing

Pricing Not Available

Metrics History

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