Microsoft Dynamics 365 Customer Service vs Higher Logic Vanilla vs UserGuiding

Microsoft Dynamics 365 Customer Service

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Higher Logic Vanilla

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UserGuiding

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Description

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a versatile tool designed to help businesses deliver outstanding customer support. It combines key features that streamline your customer service operations,... Read More
Higher Logic Vanilla

Higher Logic Vanilla

Higher Logic Vanilla is a community management software that helps organizations create and manage online communities where members can connect, engage, and share knowledge. The platform is designed t... Read More
UserGuiding

UserGuiding

UserGuiding is designed to help SaaS businesses create seamless onboarding experiences for their users. Imagine being able to guide your customers through the features of your software without needing... Read More

Contact Info

Year founded :

2010

Not Available

Not Available

United Kingdom

http://www.linkedin.com/company/microsoft-dynamics-365-customer-service

Year founded :

2007

+1 866-845-0815

Not Available

United States

http://www.linkedin.com/company/vanilla-forums-inc

Year founded :

2017

+1 628-224-2830

Not Available

Tuerkiye

http://www.linkedin.com/company/userguiding

Features

Integrated Case Management

Case Routing and Queuing
Centralized Case Dashboard
Automated Case Creation

Omni-Channel Support

Unified Communication Platform
Multi-Channel Integration
Interactive Voice Response (IVR)

Customer Insights

Agent Performance Metrics
Customer Satisfaction Analytics
360-Degree Customer View

Automation and AI

AI-Powered Virtual Agents
Predictive Analytics
Automated Workflows

Knowledge Base

Article Creation and Management
Searchable Knowledge Library
Self-Service Portal

Community Building

Discussion Forums
User Profiles

Moderation Tools

Role Management
Content Monitoring

Integration Capabilities

API Access
Third-Party Apps

Customization Options

Theme Selection
Custom Branding

Engagement Analysis

Sentiment Analysis
Activity Reports

Guided Product Tours

Customizable Walkthroughs
Interactive Onboarding

User Segmentation

Personalized Experiences
Targeted Content

Analytics and Insights

Performance Reports
User Behavior Tracking

No-Code Implementation

Easy Setup
Drag-and-Drop Interface

Feedback Collection

Comments and Suggestions
User Ratings

Pricing

Microsoft Dynamics 365 Customer Service logo

Pricing Not Available

Higher Logic Vanilla logo

Pricing Not Available

UserGuiding logo

Pricing Not Available

Metrics History

Metrics History

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