Microsoft Dynamics 365 Customer Service vs Gallabox vs Higher Logic Vanilla

Microsoft Dynamics 365 Customer Service

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Gallabox

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Higher Logic Vanilla

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Description

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a versatile tool designed to help businesses deliver outstanding customer support. It combines key features that streamline your customer service operations,... Read More
Gallabox

Gallabox

Gallabox is a software solution designed to help businesses improve communication with their customers through a simple and effective platform. It's all about making customer interactions and task man... Read More
Higher Logic Vanilla

Higher Logic Vanilla

Higher Logic Vanilla is a community management software that helps organizations create and manage online communities where members can connect, engage, and share knowledge. The platform is designed t... Read More

Contact Info

Year founded :

2010

Not Available

Not Available

United Kingdom

http://www.linkedin.com/company/microsoft-dynamics-365-customer-service

Year founded :

2020

+91 99400 28904

Not Available

India

http://www.linkedin.com/company/gallabox

Year founded :

2007

+1 866-845-0815

Not Available

United States

http://www.linkedin.com/company/vanilla-forums-inc

Features

Integrated Case Management

Case Routing and Queuing
Centralized Case Dashboard
Automated Case Creation

Omni-Channel Support

Unified Communication Platform
Multi-Channel Integration
Interactive Voice Response (IVR)

Customer Insights

Agent Performance Metrics
Customer Satisfaction Analytics
360-Degree Customer View

Automation and AI

AI-Powered Virtual Agents
Predictive Analytics
Automated Workflows

Knowledge Base

Article Creation and Management
Searchable Knowledge Library
Self-Service Portal

Team Collaboration

Shared Workspaces
Task Management

Analytics and Reporting

Custom Reports
Real-Time Analytics

Customer Experience Management

Personalized Messaging
Unified Inbox

Automation Tools

Chatbot Integration
Workflow Automation

Community Building

Discussion Forums
User Profiles

Moderation Tools

Role Management
Content Monitoring

Integration Capabilities

API Access
Third-Party Apps

Customization Options

Theme Selection
Custom Branding

Engagement Analysis

Sentiment Analysis
Activity Reports

Pricing

Microsoft Dynamics 365 Customer Service logo

Pricing Not Available

Gallabox logo

Pricing Not Available

Higher Logic Vanilla logo

Pricing Not Available

Metrics History

Metrics History

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