Microsoft Dynamics 365 Customer Service vs Higher Logic Vanilla
Description
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a versatile tool designed to help businesses deliver outstanding customer support. It combines key features that streamline your customer service operations,... Read More
Higher Logic Vanilla
Higher Logic Vanilla is a community management software that helps organizations create and manage online communities where members can connect, engage, and share knowledge. The platform is designed t... Read More
Contact Info
Year founded :
2010
Not Available
Not Available
United Kingdom
http://www.linkedin.com/company/microsoft-dynamics-365-customer-service
Year founded :
2007
+1 866-845-0815
Not Available
United States
http://www.linkedin.com/company/vanilla-forums-inc
Features
Integrated Case Management
Case Routing and Queuing
Centralized Case Dashboard
Automated Case Creation
Omni-Channel Support
Unified Communication Platform
Multi-Channel Integration
Interactive Voice Response (IVR)
Customer Insights
Agent Performance Metrics
Customer Satisfaction Analytics
360-Degree Customer View
Automation and AI
AI-Powered Virtual Agents
Predictive Analytics
Automated Workflows
Knowledge Base
Article Creation and Management
Searchable Knowledge Library
Self-Service Portal
Community Building
Discussion Forums
User Profiles
Moderation Tools
Role Management
Content Monitoring
Integration Capabilities
API Access
Third-Party Apps
Customization Options
Theme Selection
Custom Branding
Engagement Analysis
Sentiment Analysis
Activity Reports
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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