Microsoft Dynamics 365 Customer Service vs Freshservice vs Gallabox

Microsoft Dynamics 365 Customer Service

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Freshservice

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Description

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a versatile tool designed to help businesses deliver outstanding customer support. It combines key features that streamline your customer service operations,... Read More
Freshservice

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Gallabox

Gallabox

Gallabox is a software solution designed to help businesses improve communication with their customers through a simple and effective platform. It's all about making customer interactions and task man... Read More

Contact Info

Year founded :

2010

Not Available

Not Available

United Kingdom

http://www.linkedin.com/company/microsoft-dynamics-365-customer-service

Year founded :

2011

Not Available

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Year founded :

2020

+91 99400 28904

Not Available

India

http://www.linkedin.com/company/gallabox

Features

Integrated Case Management

Case Routing and Queuing
Centralized Case Dashboard
Automated Case Creation

Omni-Channel Support

Unified Communication Platform
Multi-Channel Integration
Interactive Voice Response (IVR)

Customer Insights

Agent Performance Metrics
Customer Satisfaction Analytics
360-Degree Customer View

Automation and AI

AI-Powered Virtual Agents
Predictive Analytics
Automated Workflows

Knowledge Base

Article Creation and Management
Searchable Knowledge Library
Self-Service Portal

Knowledge Base

Self-Service Portal
Content Management

Analytics and Reporting

Real-Time Dashboards
Detailed Reports

Ticket Management

Automated Ticketing
Smart Ticket Assignment

Automation and Workflow

Automated Workflows
Customizable Rules

Incident Management

Incident Logging
Incident Prioritization

Team Collaboration

Shared Workspaces
Task Management

Analytics and Reporting

Custom Reports
Real-Time Analytics

Customer Experience Management

Personalized Messaging
Unified Inbox

Automation Tools

Chatbot Integration
Workflow Automation

Pricing

Microsoft Dynamics 365 Customer Service logo

Pricing Not Available

Freshservice logo

Pricing Not Available

Gallabox logo

Pricing Not Available

Metrics History

Metrics History

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