Microsoft Dynamics 365 Customer Service vs Freshservice
Description
Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a versatile tool designed to help businesses deliver outstanding customer support. It combines key features that streamline your customer service operations,... Read More
Freshservice
Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Contact Info
Year founded :
2010
Not Available
Not Available
United Kingdom
http://www.linkedin.com/company/microsoft-dynamics-365-customer-service
Year founded :
2011
Not Available
Not Available
United States
http://www.linkedin.com/company/freshserviceitconsulting
Features
Integrated Case Management
Case Routing and Queuing
Centralized Case Dashboard
Automated Case Creation
Omni-Channel Support
Unified Communication Platform
Multi-Channel Integration
Interactive Voice Response (IVR)
Customer Insights
Agent Performance Metrics
Customer Satisfaction Analytics
360-Degree Customer View
Automation and AI
AI-Powered Virtual Agents
Predictive Analytics
Automated Workflows
Knowledge Base
Article Creation and Management
Searchable Knowledge Library
Self-Service Portal
Knowledge Base
Self-Service Portal
Content Management
Analytics and Reporting
Real-Time Dashboards
Detailed Reports
Ticket Management
Automated Ticketing
Smart Ticket Assignment
Automation and Workflow
Automated Workflows
Customizable Rules
Incident Management
Incident Logging
Incident Prioritization
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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