LiveVox vs Sprinklr vs VICIdial
Description
LiveVox
LiveVox is a cloud-based contact center solution designed to make customer interactions easier and more efficient. It brings together various communication channels like voice, email, SMS, and web cha... Read More
Sprinklr
Sprinklr is a software platform designed to help businesses manage their social media presence and customer interactions more effectively. Imagine having all your social media accounts - like Facebook... Read More
VICIdial
VICIdial is a user-friendly software designed to help businesses manage their customer interactions efficiently. Ideal for call centers, it offers a straightforward way to handle both outbound and inb... Read More
Contact Info
Year founded :
2000
+1 415-671-6000
Not Available
United States
http://www.linkedin.com/company/livevox
Year founded :
Not Available
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http://www.linkedin.com/company/testingsprinklr
Year founded :
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Features
Agent Experience
Skill-Based Routing
User-Friendly Interface
Training Tools
Compliance and Security
Regulatory Compliance
Data Security
Call Monitoring and Recording
Contact Center Management
Interactive Voice Response (IVR)
Omni-Channel Engagement
Automated Call Distribution (ACD)
Performance Analytics
Real-Time Dashboards
Historical Reporting
Customizable Reports
Unified Customer Experience Management
Quality Control
Omnichannel Engagement
Social Media Management
Content Scheduling
Social Monitoring
Customer Insights and Analytics
Sentiment Analysis
Performance Reporting
Advanced Call Handling
Voicemail Drop
Call Routing
Predictive Dialing
User Management
Role-Based Access
Agent Performance Monitoring
Automated Scheduling
Scalability and Reliability
Load Balancing
Cloud Hosting
Failover Support
Comprehensive Reporting
Custom Reports
Real-time Analytics
Historical Data
Seamless Integration
Third-Party Tools
CRM Integration
API Access
Pricing
Pricing Not Available
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Metrics History
Metrics History
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