LiveVox vs VICIdial
Description
LiveVox
LiveVox is a cloud-based contact center solution designed to make customer interactions easier and more efficient. It brings together various communication channels like voice, email, SMS, and web cha... Read More
VICIdial
VICIdial is a user-friendly software designed to help businesses manage their customer interactions efficiently. Ideal for call centers, it offers a straightforward way to handle both outbound and inb... Read More
Contact Info
Year founded :
2000
+1 415-671-6000
Not Available
United States
http://www.linkedin.com/company/livevox
Year founded :
Not Available
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Features
Agent Experience
Skill-Based Routing
User-Friendly Interface
Training Tools
Compliance and Security
Regulatory Compliance
Data Security
Call Monitoring and Recording
Contact Center Management
Interactive Voice Response (IVR)
Omni-Channel Engagement
Automated Call Distribution (ACD)
Performance Analytics
Real-Time Dashboards
Historical Reporting
Customizable Reports
Advanced Call Handling
Voicemail Drop
Call Routing
Predictive Dialing
User Management
Role-Based Access
Agent Performance Monitoring
Automated Scheduling
Scalability and Reliability
Load Balancing
Cloud Hosting
Failover Support
Comprehensive Reporting
Custom Reports
Real-time Analytics
Historical Data
Seamless Integration
Third-Party Tools
CRM Integration
API Access
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
Comparing teamSize across companies
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