Freshservice vs Helpshift vs UserGuiding

Freshservice

Visit

Helpshift

Visit

UserGuiding

Visit

Description

Freshservice

Freshservice

Freshservice is a robust helpdesk software designed to streamline IT service management for businesses of all sizes. By offering a user-friendly interface and a wide range of features, it aims to simp... Read More
Helpshift

Helpshift

If you're looking to improve the way your business handles customer support, Helpshift might be what you need. Helpshift is a platform designed to streamline and enhance mobile and digital customer se... Read More
UserGuiding

UserGuiding

UserGuiding is designed to help SaaS businesses create seamless onboarding experiences for their users. Imagine being able to guide your customers through the features of your software without needing... Read More

Contact Info

Year founded :

2011

Not Available

Not Available

United States

http://www.linkedin.com/company/freshserviceitconsulting

Year founded :

2011

+1 800-245-9165

Not Available

United States

http://www.linkedin.com/company/helpshift

Year founded :

2017

+1 628-224-2830

Not Available

Tuerkiye

http://www.linkedin.com/company/userguiding

Features

Knowledge Base

Self-Service Portal
Content Management

Analytics and Reporting

Real-Time Dashboards
Detailed Reports

Ticket Management

Automated Ticketing
Smart Ticket Assignment

Automation and Workflow

Automated Workflows
Customizable Rules

Incident Management

Incident Logging
Incident Prioritization

Omnichannel Messaging

Unified Inbox
Multi-Platform Support

Self-Service Options

Knowledge Base
In-App FAQs

Customer Experience Insights

Customer Feedback
Performance Analytics

Customer Support Automation

Automated Ticketing
AI-Powered Chatbots

Guided Product Tours

Customizable Walkthroughs
Interactive Onboarding

User Segmentation

Personalized Experiences
Targeted Content

Analytics and Insights

Performance Reports
User Behavior Tracking

No-Code Implementation

Easy Setup
Drag-and-Drop Interface

Feedback Collection

Comments and Suggestions
User Ratings

Pricing

Freshservice logo

Pricing Not Available

Helpshift logo

Pricing Not Available

UserGuiding logo

Pricing Not Available

Metrics History

Metrics History

Comparing teamSize across companies

Trending data for teamSize
Showing teamSize for all companies over Max