Frill vs SurveyMonkey: Which Customer Feedback Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
Frill vs SurveyMonkey, in 15 seconds
Choose Frill if…
- You prefer Frill's approach and ecosystem
Choose SurveyMonkey if…
- You want the lower entry price
- You need a genuinely free plan
- You want deeper AI and automation features
- You have strict security & compliance needs
Head-to-Head Scorecard
How Frill and SurveyMonkey score
SurveyMonkey leads on 5 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
FrillNo reviewsSurveyMonkeyNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Frill0SurveyMonkey0 - SurveyMonkey
Entry Pricing
Lowest published starting price (free plan = lowest)
Frill$25/moSurveyMonkey$30/mo - SurveyMonkey
Free Access
Availability of a free plan and/or free trial
FrillFree trialSurveyMonkeyFree plan + trial - Even
Integrations
Number of listed third-party integrations
Frill10SurveyMonkey10 - Even
Features
Number of listed product capabilities
Frill12SurveyMonkey12 - SurveyMonkey
AI Features
Capabilities mentioning AI, automation or ML
Frill—SurveyMonkey1 - SurveyMonkey
Security & Compliance
Number of listed compliance certifications
Frill3SurveyMonkey4 - SurveyMonkey
Platforms & Deployment
Supported platforms and deployment options
Frill3SurveyMonkey5
Feature Comparison
Frill vs SurveyMonkey feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Frill
SurveyMonkeyPricing Comparison
Frill vs SurveyMonkey pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Frill
$25/mo to start- Feedback boards
- Roadmap
- Changelog
- Unlimited teammates
- Unlimited ideas
- Custom domain
- Branding
- Integrations
- Everything in Business
- Advanced features
- Priority support
- Higher limits
- Advanced security
- SSO
- Advanced admin
- Dedicated support
SurveyMonkey
$30/mo to start- Unlimited surveys
- 10 questions per survey
- 25 responses per survey (viewable)
- Templates
- Unlimited questions
- Skip logic
- Custom branding
- Team collaboration
- Everything in Advantage
- Advanced analysis and cross-tab
- Advanced logic and piping
- Multilingual surveys
- SSO and admin controls
- HIPAA compliance
- Advanced integrations
- Dedicated support
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Frill vs SurveyMonkey: strengths and trade-offs
Frill
Pros
- Free trial offered
- Lower starting price ($25/mo)
- Compliance: GDPR, CCPA, SOC 2
- Public API available
Cons
- No free plan
SurveyMonkey
Pros
- Free plan available
- Free trial offered
- Compliance: SOC 2, ISO 27001, GDPR
- Stronger AI / automation features
- Public API available
Cons
- Higher starting price ($30/mo)
Buyer Fit
Who should use Frill vs SurveyMonkey?
Startups
SurveyMonkey
SurveyMonkey keeps early-stage costs lowest with its entry tier.
Small businesses
SurveyMonkey
SurveyMonkey offers the most accessible pricing for lean teams.
Agencies
Either
Either connects to more tools for multi-client workflows.
Enterprises
SurveyMonkey
SurveyMonkey leads on compliance and breadth for complex needs.
Ecommerce
SurveyMonkey
SurveyMonkey integrates with more of the commerce stack.
SaaS companies
SurveyMonkey
SurveyMonkey is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (3)
Only in Frill (7)
Only in SurveyMonkey (7)
Keep Exploring
Other alternatives worth considering
Similar customer feedback products buyers compare alongside Frill and SurveyMonkey.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Frill and SurveyMonkey against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationFrill vs SurveyMonkey — Frequently Asked Questions
What is the difference between Frill and SurveyMonkey?
Frill and SurveyMonkey are both Customer Feedback solutions. Frill is rated 0.0/5 by 0 users, while SurveyMonkey is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Frill or SurveyMonkey?
Based on user ratings, Frill scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Frill or SurveyMonkey?
Frill is the more affordable option, starting at $25/month.
Does Frill or SurveyMonkey have a free plan?
SurveyMonkey offers a free plan. Frill does not have a free tier but does offer a free trial.
Can I switch from Frill to SurveyMonkey?
Switching between Frill and SurveyMonkey is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Frill vs SurveyMonkey?
Frill is best suited for teams that prioritise enterprise features. SurveyMonkey works well for teams looking to start free and scale.
Our Verdict
The bottom line on Frill vs SurveyMonkey
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
SurveyMonkey
SurveyMonkey has the friendliest entry point for new teams.
Best for Enterprise
SurveyMonkey
SurveyMonkey leads on compliance and feature breadth.
Best Value
SurveyMonkey
SurveyMonkey delivers the lowest cost to get started.
Best AI Features
SurveyMonkey
SurveyMonkey ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.