Freshdesk Contact Center vs Richpanel vs Yoizen Omnichannel CX Platform
Description
Freshdesk Contact Center
Freshdesk Contact Center is a user-friendly cloud-based call center solution designed to simplify your customer support experience. Whether you're a small business or a growing company, this software ... Read More
Richpanel
Richpanel is a customer support platform designed for modern service teams. Whether you are an emerging startup or an established business, Richpanel offers a practical solution to enhance your custom... Read More
Yoizen Omnichannel CX Platform
If you're searching for a solution to streamline the way you handle customer interactions, Yoizen Omnichannel CX Platform might be just what you need. It's a comprehensive tool designed to help busine... Read More
Contact Info
Year founded :
Not Available
+91 86683 23090
Not Available
India
http://www.linkedin.com/company/freshdesk-contact-center
Year founded :
2019
+1 415-498-1118
Not Available
United States
http://www.linkedin.com/company/richpanel
Year founded :
Not Available
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Features
Call Management
Call Queues
IVR Systems
Automatic Call Distribution
In-Call Features
Call Recording
Call Conferencing
Call Transfer
Performance Tracking
Call Metrics
Customer Feedback
Agent Dashboards
Integration and Collaboration
CRM Integration
Email and Ticketing Integration
Collaboration Tools
User Insights
Customer Profiles
Analytics
Customization Options
Personalized Templates
Configurable Workflows
Customer Support Management
Unified Inbox
Automated Responses
Team Collaboration
Assignment Rules
Shared Notes
Integration Capabilities
API Access
Third-Party Apps
Advanced Analytics
Performance Insights
Customer Behavior Analysis
Smart Automation
Automated Responses
Workflow Optimization
Customizable Interface
Adjustable Dashboards
Personalized Views
Unified Customer Interactions
All Channels in One Place
Consistent Customer Experience
Pricing
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Metrics History
Metrics History
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