Freshdesk Contact Center vs FreshChat vs Swell
Description
Freshdesk Contact Center
Freshdesk Contact Center is a user-friendly cloud-based call center solution designed to simplify your customer support experience. Whether you're a small business or a growing company, this software ... Read More
FreshChat
In the world of business, staying connected with your customers is key. FreshChat is a customer messaging software that helps companies have real-time conversations with their clients. It's designed t... Read More
Swell
Swell is designed to equip businesses with the tools they need to create, launch, and manage their online stores with ease. Built with an intuitive interface, Swell aims to take the complexity out of ... Read More
Contact Info
Year founded :
Not Available
+91 86683 23090
Not Available
India
http://www.linkedin.com/company/freshdesk-contact-center
Year founded :
Not Available
+1 650-513-0514
Not Available
United States
Not Available
Year founded :
2016
Not Available
Not Available
United States
Not Available
Features
Call Management
Call Queues
IVR Systems
Automatic Call Distribution
In-Call Features
Call Recording
Call Conferencing
Call Transfer
Performance Tracking
Call Metrics
Customer Feedback
Agent Dashboards
Integration and Collaboration
CRM Integration
Email and Ticketing Integration
Collaboration Tools
Enhanced Team Collaboration
Tagging
Notes
Team Inboxes
Seamless Integration
Third-Party Apps
Custom API
CRM Integration
Real-Time Customer Support
Co-Browsing
Live Chat
Chatbots
Personalized Customer Experience
Customer Segmentation
Customizable Messages
Proactive Messaging
Insightful Analytics
Customer Feedback
Conversation Reports
Trend Analysis
Customizable Product Catalog
Flexible Product Options
Advanced Search Filters
Robust Store Management
Inventory Tracking
Order Management
Smooth Checkout Experience
Multiple Payment Gateways
Customizable Checkout Flow
Marketing and Growth Tools
Customer Segmentation
Promotional Campaigns
Pricing
Pricing Not Available
Pricing Not Available
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Metrics History
Metrics History
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