Freshdesk Contact Center vs FreshChat
Description
Freshdesk Contact Center
Freshdesk Contact Center is a user-friendly cloud-based call center solution designed to simplify your customer support experience. Whether you're a small business or a growing company, this software ... Read More
FreshChat
In the world of business, staying connected with your customers is key. FreshChat is a customer messaging software that helps companies have real-time conversations with their clients. It's designed t... Read More
Contact Info
Year founded :
Not Available
+91 86683 23090
Not Available
India
http://www.linkedin.com/company/freshdesk-contact-center
Year founded :
Not Available
+1 650-513-0514
Not Available
United States
Not Available
Features
Call Management
Call Queues
IVR Systems
Automatic Call Distribution
In-Call Features
Call Recording
Call Conferencing
Call Transfer
Performance Tracking
Call Metrics
Customer Feedback
Agent Dashboards
Integration and Collaboration
CRM Integration
Email and Ticketing Integration
Collaboration Tools
Enhanced Team Collaboration
Tagging
Notes
Team Inboxes
Seamless Integration
Third-Party Apps
Custom API
CRM Integration
Real-Time Customer Support
Co-Browsing
Live Chat
Chatbots
Personalized Customer Experience
Customer Segmentation
Customizable Messages
Proactive Messaging
Insightful Analytics
Customer Feedback
Conversation Reports
Trend Analysis
Pricing
Pricing Not Available
Pricing Not Available
Metrics History
Metrics History
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