Formstack vs Medallia Customer Experience: Which Survey Software Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
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The Short Answer
Formstack vs Medallia Customer Experience, in 15 seconds
Choose Formstack if…
- You want the lower entry price
- You want to trial before paying
- You depend on a broad integration ecosystem
- You need the broader feature set
Choose Medallia Customer Experience if…
- You want deeper AI and automation features
Head-to-Head Scorecard
How Formstack and Medallia Customer Experience score
Formstack leads on 4 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
FormstackNo reviewsMedalliaNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
Formstack0Medallia0 - Formstack
Entry Pricing
Lowest published starting price (free plan = lowest)
Formstack$83/moMedalliaCustom - Formstack
Free Access
Availability of a free plan and/or free trial
FormstackFree trialMedalliaPaid only - Formstack
Integrations
Number of listed third-party integrations
Formstack10Medallia6 - Formstack
Features
Number of listed product capabilities
Formstack12Medallia6 - Medallia Customer Experience
AI Features
Capabilities mentioning AI, automation or ML
Formstack—Medallia1 - Even
Security & Compliance
Number of listed compliance certifications
Formstack4Medallia4 - Medallia Customer Experience
Platforms & Deployment
Supported platforms and deployment options
Formstack3Medallia5
Feature Comparison
Formstack vs Medallia Customer Experience feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
Formstack
Medallia Customer ExperiencePricing Comparison
Formstack vs Medallia Customer Experience pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
Formstack
$83/mo to start- No-code form builder
- Conditional logic
- Payment collection
- Integrations
- Forms, Documents, and Sign
- Document generation
- E-signatures
- Advanced integrations
- Advanced security and SSO
- Higher limits
- HIPAA (BAA)
- Dedicated support
Medallia Customer Experience
Custom to start- Omnichannel feedback capture
- AI text analytics
- Role-based dashboards
- Closed-loop workflows
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
Formstack vs Medallia Customer Experience: strengths and trade-offs
Formstack
Pros
- Free trial offered
- Broad integration ecosystem (10)
- Compliance: SOC 2, GDPR, HIPAA
- Public API available
Cons
- No free plan
Medallia Customer Experience
Pros
- Compliance: SOC 2 Type II, GDPR, ISO 27001
- Stronger AI / automation features
- Public API available
Cons
- No free plan
- No free trial
- Pricing is quote-based (less transparent)
- Fewer native integrations than the alternative
Buyer Fit
Who should use Formstack vs Medallia Customer Experience?
Startups
Formstack
Formstack keeps early-stage costs lowest with its entry tier.
Small businesses
Formstack
Formstack offers the most accessible pricing for lean teams.
Agencies
Formstack
Formstack connects to more tools for multi-client workflows.
Enterprises
Formstack
Formstack leads on compliance and breadth for complex needs.
Ecommerce
Formstack
Formstack integrates with more of the commerce stack.
SaaS companies
Medallia Customer Experience
Medallia Customer Experience is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (2)
Only in Formstack (8)
Only in Medallia Customer Experience (4)
Keep Exploring
Other alternatives worth considering
Similar survey software products buyers compare alongside Formstack and Medallia Customer Experience.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs Formstack and Medallia Customer Experience against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendationFormstack vs Medallia Customer Experience — Frequently Asked Questions
What is the difference between Formstack and Medallia Customer Experience?
Formstack and Medallia Customer Experience are both Survey Software solutions. Formstack is rated 0.0/5 by 0 users, while Medallia Customer Experience is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, Formstack or Medallia Customer Experience?
Based on user ratings, Formstack scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, Formstack or Medallia Customer Experience?
Both products have custom pricing. We recommend contacting both vendors for a quote tailored to your team size.
Does Formstack or Medallia Customer Experience have a free plan?
Neither Formstack nor Medallia Customer Experience currently offers a free plan, but Formstack provides a free trial.
Can I switch from Formstack to Medallia Customer Experience?
Switching between Formstack and Medallia Customer Experience is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use Formstack vs Medallia Customer Experience?
Formstack is best suited for teams that prioritise enterprise features. Medallia Customer Experience works well for teams needing advanced capabilities.
Our Verdict
The bottom line on Formstack vs Medallia Customer Experience
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Formstack
Formstack has the friendliest entry point for new teams.
Best for Enterprise
Formstack
Formstack leads on compliance and feature breadth.
Best Value
Formstack
Formstack delivers the lowest cost to get started.
Best AI Features
Medallia Customer Experience
Medallia Customer Experience ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.