8x8 vs Microsoft Teams: Which Unified Communications Is Better in 2026?
Compare pricing, features, integrations, verified reviews, AI capabilities, security, and customer satisfaction — side by side, with no marketing spin.
The Short Answer
8x8 vs Microsoft Teams, in 15 seconds
Choose 8x8 if…
- You prefer 8x8's approach and ecosystem
Choose Microsoft Teams if…
- You want the lower entry price
- You need a genuinely free plan
- You want deeper AI and automation features
Head-to-Head Scorecard
How 8x8 and Microsoft Teams score
Microsoft Teams leads on 4 of 9 measured dimensions.
- Even
Customer Rating
Average score from verified user reviews
8x8No reviewsMicrosoftNo reviews - Even
Review Volume
Number of verified reviews — a proxy for adoption
8x80Microsoft0 - Microsoft Teams
Entry Pricing
Lowest published starting price (free plan = lowest)
8x8$24/moMicrosoft$4/mo - Microsoft Teams
Free Access
Availability of a free plan and/or free trial
8x8Free trialMicrosoftFree plan + trial - Even
Integrations
Number of listed third-party integrations
8x810Microsoft10 - Even
Features
Number of listed product capabilities
8x812Microsoft12 - Microsoft Teams
AI Features
Capabilities mentioning AI, automation or ML
8x8—Microsoft1 - Even
Security & Compliance
Number of listed compliance certifications
8x85Microsoft5 - Microsoft Teams
Platforms & Deployment
Supported platforms and deployment options
8x87Microsoft8
Feature Comparison
8x8 vs Microsoft Teams feature breakdown
Search or filter the full feature matrix — core features, AI, integrations, APIs, security and compliance.
8x8
Microsoft TeamsPricing Comparison
8x8 vs Microsoft Teams pricing
Entry pricing, plan tiers and the cost factors that shape total cost of ownership.
8x8
$24/mo to start- Unlimited calling to 14 countries
- Video meetings (up to 500)
- Team messaging and SMS
- Auto-attendant
- Unlimited calling to 48 countries
- Advanced analytics
- Supervisor analytics
- Barge/monitor/whisper
- Omnichannel routing
- IVR and skills routing
- Workforce management
- Interaction analytics
- Global calling coverage
- Advanced security
- Platform-wide SLA
- Dedicated support
Microsoft Teams
$4/mo to start- Group chat and calls
- 60-min group meetings
- Up to 100 participants
- File sharing
- Unlimited group meetings (30 hrs)
- Up to 300 participants
- 10 GB storage/user
- Meeting recording
- Everything in Essentials
- Custom business email
- Web/mobile Office apps
- 1 TB OneDrive/user
- Desktop Office apps
- Webinars
- Copilot Chat
- Bookings and clipchamp
Total cost of ownership factors
Beyond list price, factor in implementation, training, add-ons and per-seat scaling when estimating total cost of ownership.
Pros & Cons
8x8 vs Microsoft Teams: strengths and trade-offs
8x8
Pros
- Free trial offered
- Compliance: SOC 2, ISO 27001, GDPR
- Public API available
Cons
- No free plan
- Higher starting price ($24/mo)
Microsoft Teams
Pros
- Free plan available
- Free trial offered
- Lower starting price ($4/mo)
- Compliance: SOC 2, ISO 27001, GDPR
- Stronger AI / automation features
- Public API available
Cons
Buyer Fit
Who should use 8x8 vs Microsoft Teams?
Startups
Microsoft Teams
Microsoft Teams keeps early-stage costs lowest with its entry tier.
Small businesses
Microsoft Teams
Microsoft Teams offers the most accessible pricing for lean teams.
Agencies
Either
Either connects to more tools for multi-client workflows.
Enterprises
Either
Either leads on compliance and breadth for complex needs.
Ecommerce
Microsoft Teams
Microsoft Teams integrates with more of the commerce stack.
SaaS companies
Microsoft Teams
Microsoft Teams is the more developer- and automation-friendly choice.
Integration overlap
Shared integrations (2)
Only in 8x8 (8)
Only in Microsoft Teams (8)
Keep Exploring
Other alternatives worth considering
Similar unified communications products buyers compare alongside 8x8 and Microsoft Teams.
Ask SIA which solution fits your business
SIA, Saaskart's AI buying assistant, weighs 8x8 and Microsoft Teams against your team size, budget, integrations and compliance needs — then recommends the right fit and the questions to ask each vendor.
Get a personalised recommendation8x8 vs Microsoft Teams — Frequently Asked Questions
What is the difference between 8x8 and Microsoft Teams?
8x8 and Microsoft Teams are both Unified Communications solutions. 8x8 is rated 0.0/5 by 0 users, while Microsoft Teams is rated 0.0/5 by 0 users. The main differences lie in pricing, features, and target audience.
Which is better, 8x8 or Microsoft Teams?
Based on user ratings, 8x8 scores higher at 0.0/5. The best choice depends on your team size, budget, and specific requirements.
Which is cheaper, 8x8 or Microsoft Teams?
Microsoft Teams is the more affordable option, starting at $4/month.
Does 8x8 or Microsoft Teams have a free plan?
Microsoft Teams offers a free plan. 8x8 does not have a free tier but does offer a free trial.
Can I switch from 8x8 to Microsoft Teams?
Switching between 8x8 and Microsoft Teams is possible. Both support data export. Check integration compatibility and plan for data migration to minimise disruption to your team.
Who should use 8x8 vs Microsoft Teams?
8x8 is best suited for teams that prioritise enterprise features. Microsoft Teams works well for teams looking to start free and scale.
Our Verdict
The bottom line on 8x8 vs Microsoft Teams
Best Overall
Either
It's a tie balances user satisfaction and proven adoption.
Best for Startups
Microsoft Teams
Microsoft Teams has the friendliest entry point for new teams.
Best for Enterprise
Either
It's a tie leads on compliance and feature breadth.
Best Value
Microsoft Teams
Microsoft Teams delivers the lowest cost to get started.
Best AI Features
Microsoft Teams
Microsoft Teams ships more AI and automation.
Highest Rated
Either
Both earn equal user ratings.