PagerDuty

What is PagerDuty?

PagerDuty is an incident management and response platform for operations and engineering teams. Its AI capabilities are packaged as AI agents under the PagerDuty Advance add-on.

Key capabilities of PagerDuty

• SRE Agent (Paige): Detects, triages and diagnoses incidents and performs approved remediation.
• Scribe Agent: Captures incident meetings and channel conversations for status updates and reviews.
• Shift Agent: Detects on-call conflicts and finds replacements.
• Insights Agent: Gives on-demand insights and recommendations in chat.
• Remote MCP server: Connects PagerDuty to third-party AI agents.
• 750+ integrations: Native integrations with monitoring and ITSM tools.

How PagerDuty works

PagerDuty ingests alerts from monitoring tools, routes them to on-call responders and runs incident workflows. The SRE Agent triages and diagnoses, then performs remediation only after approval. Scribe records the incident conversations so teams can draft status updates and post-incident reviews.

Who uses PagerDuty?

PagerDuty is used by on-call, SRE, DevOps and IT operations teams. AI agents are sold as Advance, an add-on to Professional, Business and Enterprise plans.

PagerDuty pricing

PagerDuty Advance is an add-on that requires a Professional, Business or Enterprise plan. Third-party pricing sources list Advance from $415 per month. Current plan prices are on the vendor pricing page.

PagerDuty alternatives

Alternatives include Opsgenie, which offers alerting and on-call, incident.io, which focuses on Slack-based incident response, and Datadog On-Call, which pairs paging with observability.