Resolve.ai

What is Resolve.ai?

Resolve AI is an AI site reliability engineering platform that goes on call on your behalf and autonomously investigates and resolves production incidents. It uses a team of SRE agents to reduce downtime and speed incident response.

Key capabilities of Resolve.ai

• Primary on-call: triages alerts and escalates to engineers when needed
• Incident resolution: identifies root causes and restores service
• Issue remediation: fixes recurring problems at the root cause
• Production automation: builds custom SRE agents for your organization
• Auditable activity logs: records what agents do
• SAML SSO and RBAC: access controls for teams

How Resolve.ai works

When an alert fires, the agents triage it, investigate across your production systems, identify root causes and escalate to a human engineer if required. Recurring issues are remediated by addressing root causes. The vendor says customer data is not used for external model training, activity is auditable, and data is encrypted with organization-level isolation.

Who uses Resolve.ai?

SRE, platform and on-call engineering teams use it, with named customers including Coinbase, DoorDash, Expedia, Snowflake, Salesforce, MongoDB, Robinhood and Adobe.

Resolve.ai pricing

Resolve AI does not publish pricing on the page we read. Contracts are quote based. The vendor claims 5x faster MTTR, up to 80% less downtime and 75% higher on-call productivity, which are vendor-reported figures.

Resolve.ai alternatives

Alternatives include Dynatrace Davis AI for causal observability, New Relic AI for query assistance, Splunk AI for log analysis, Cleric for AI incident investigation, and Transposit for operations workflows.