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Speech analytics and speech APIs for African languages
Updated
Botlhale AI is a South African company that builds speech analytics and multilingual speech technology for African languages. Its flagship product, Vela, provides post-call speech analytics that evaluate agent performance automatically and surface trends, pain points and opportunities from customer conversations. Client logos on its site include MTN, DSTV, H&M and Mukuru.
Call recordings go to Vela, which transcribes them in the local language and evaluates them. Developers can instead call the speech APIs directly.
Contact centres and businesses that serve customers in African languages.
Botlhale AI does not publish pricing or a free trial. The call to action is Request a Demo.
Botmaker is a conversational platform for building WhatsApp and messaging chatbots. ChatGPT and Gemini are general-purpose assistants that are not specialized in African-language call analytics.
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Botlhale AI for individuals and growing teams. See botlhale.ai for current pricing.
Botlhale AI for larger organizations with security and admin needs. Contact sales for a quote.
| Feature | Pro Popular | Enterprise |
|---|---|---|
| Multilingual chatbots | , | |
| WhatsApp bots | , | |
| Higher usage limits | , | |
| Integrations | , | |
| Email support | , | |
| Everything in Pro | , | |
| Speech recognition | , | |
| Analytics | , | |
| SSO and admin controls | , | |
| Dedicated support | , |
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Compliance Standards
SOC 2 Type II
EnterpriseISO 27001
EnterpriseGDPR Compliant
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HealthcarePCI DSS
FinanceCCPA
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