Avoca

What is Avoca?

Avoca is an AI workforce for service businesses, with agents that handle customer calls, texts, chats and scheduling for trades such as HVAC, plumbing and electrical.

Key capabilities of Avoca

• Inbound AI CSR: Answers calls and texts 24/7 and books jobs automatically.
• Outbound campaigns: SMS and call campaigns that re-engage past customers.
• Coach: Real-time call scoring and performance analytics.
• Speed-to-lead: Responds to new leads in under 15 seconds.
• Web chat and scheduler: Engages site visitors and offers self-service booking.
• Google LSA: Direct integration for Local Services Ads leads.

How Avoca works

AI agents answer inbound calls and texts, qualify the lead, book the appointment and sync the job to the business CRM. Humans can take over when needed, and managers see call quality scores and real-time visibility. Outbound agents run SMS and call campaigns to bring back dormant customers.

Who uses Avoca?

Home and field service companies in HVAC, plumbing, electrical, pest control, roofing, garage doors, auto repair, remodeling, junk removal, moving and restoration. The vendor reports 1,000+ customers including Granite Comfort, Authority Brands and Aire Serv, and a $125M Series B at a $1B valuation.

Avoca pricing

Avoca does not publish pricing. It is sold on a quote basis, and no free tier is listed on the homepage.

Avoca alternatives

Sonant and Netic are also AI answering agents aimed at service businesses, while ElevenLabs offers voice synthesis as a component. Avoca is built around ServiceTitan-style field service workflows.