Zocdoc

What is Zocdoc?

Zocdoc is an online healthcare marketplace and scheduling platform for patients who want to find and book in-network doctors, and for medical and dental practices that want new patient bookings. Patients search by specialty, location, insurance and availability, then book a visit directly. Practices list their accepted insurance, visit types and open times, and Zocdoc sends bookings back into their scheduling system.

Key features of Zocdoc

• Provider marketplace: patients search clinicians by specialty, insurance, location and open appointment times.
• Online booking: patients book real time slots for the visit reasons a practice chooses to offer.
• EHR scheduling sync: Zocdoc reads open slots from the practice scheduling system and writes visit details back; the vendor reports 175+ EHR and practice management integrations.
• Booking rules: practices control which visit reasons, patient types and insurance plans appear for each provider and location.
• Reminders and intake: automatic email and text reminders go out before visits, with intake forms collected ahead of time.
• Practice Solutions: the vendor describes online scheduling, intake and reminder tools as free for providers.

How Zocdoc works

A practice connects its scheduling system to Zocdoc during onboarding. Zocdoc pulls real time availability, filters it against the practice's rules, and shows matching slots to patients. When a patient books, the visit reason, insurance and intake details are written back to the practice's system, where they are matched to an existing patient record or create a new one.

Who uses Zocdoc?

Zocdoc serves patients looking for in-network physicians, dentists and specialists, and independent and group practices, health systems and clinics that want to attract new patients and reduce empty appointment slots.

Zocdoc pricing

Zocdoc describes a pay-per-new-patient model for providers, with no subscription or monthly fee, and no charge when existing patients book. The vendor lists its Practice Solutions as free to use. Specific fee amounts are shared with practices by Zocdoc and are not published as a rate card.

Zocdoc integrations

Zocdoc reports integrations with more than 175 EHRs, practice management systems and custom solutions, and names NextGen on its integrations page. Practices on systems that are not supported can use API-based connections or manage availability directly inside Zocdoc.

Zocdoc alternatives

Doximity is a physician network and communications tool rather than a patient booking marketplace. Phreesia focuses on patient intake, payments and check-in inside the practice. Luma Health centers on patient messaging and scheduling for existing patients, while Zocdoc is built around acquiring new ones. Solutionreach is a patient communication platform that also targets retention.