Northpass

Northpass is a digital learning platform focused on customer and partner education, letting companies launch branded academies that teach users how to get value from their products. Teams build courses, learning paths, and certifications with an intuitive authoring experience, then deliver self-paced training that scales far beyond one-to-one onboarding. By educating customers, businesses reduce support load, speed time-to-value, and improve retention.

Now part of Gainsight as Gainsight Customer Education, the platform ties learning data to customer success workflows and provides analytics on engagement, completion, and impact. Integrations with CRMs, community, and product tools embed learning where customers already are. Northpass is designed for customer success, education, and enablement teams at software and other companies that want a scalable academy to onboard and certify customers and partners.